Shipping policy

Last updated: October 28, 2026

Thank you for shopping with Kidify. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing

• In-stock orders placed before 12 noon on a business day are packed and handed to the courier the next business day.
  
• You'll receive a confirmation email when you order, and a shipping email with tracking once your order leaves us.

Delivery options

Delivery times are estimates, not guarantees.

They start once your order ships and may be affected by courier delays, weather, public holidays or other events outside our control.

Store pickup

Choose "Pickup" at checkout. We pack your order sealed and email you when it is ready, normally within 2 to 4 days and sometimes sooner. Please wait for the "ready for pickup" email before coming in.

Collect it at the Kidify counter, #01-27 Hougang Rivercourt. Please bring your order confirmation email or ID.

Opening hours:

Mon to Fri 11am to 1pm and 2pm to 7pm; 

Sat, Sun and public holidays 10am to 7pm.

Pickup orders not collected within 7 days may be cancelled and refunded.

In store only items

Items marked "In store only" cannot be ordered online. Please visit us to buy them.

Order tracking

Once your order ships, we'll email you a tracking number and link. Tracking information may take a few hours to update after you receive it.

Where we ship

We currently ship to Residential addresses in Singapore only, we do not ship to restricted areas and PO boxes.

We do not ship overseas.

Address accuracy

Please check your shipping address and unit number at checkout. Contact us as soon as possible if you need to correct it. We can only correct an address before your order ships.

If the courier cannot deliver because the address is incorrect or no one is available to receive the parcel, a $5 re-delivery fee applies.

Packaging and trading cards

Trading cards, sealed products and miniatures are packed to protect corners, boxes and seals. Sealed products are shipped sealed. We never open, search or re-seal a pack.

Lost, damaged or delayed parcels

If your parcel is lost, damaged or delayed, email us within 7 days of delivery (or of the expected delivery date) with your order number. For damage, please include photos of the parcel and the item. We'll work with the courier and replace or refund eligible items.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can change or cancel an order only before it ships. Once it's in transit we're unable to modify it.

Approved refunds go back to the original payment method. Processing can take up to 7 days.